Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Al-Jabrie (PRO) Logistics Services website. By accessing this website or submitting an inquiry, you agree to comply with these terms.

2. Website Information

The information provided on this website is for general informational purposes. Service descriptions, availability, routes and delivery arrangements may vary according to cargo requirements, location, regulations and operational conditions.

3. Service Requests and Quotations

Submitting a request through this website does not create a confirmed booking or service agreement. All services are subject to review, availability and written confirmation by Al-Jabrie (PRO) Logistics Services.

Quotations are based on the information provided by the customer. Charges or service conditions may change if cargo details, dimensions, weight, route, documentation or handling requirements are inaccurate or incomplete.

4. Customer Responsibilities

Customers must provide complete and accurate information about their cargo, including its contents, quantity, weight, dimensions, value and any special handling requirements.

Customers are responsible for providing the documents, permits, declarations and approvals required for transportation or customs procedures.

5. Restricted and Dangerous Cargo

Customers must disclose whether cargo contains dangerous, restricted, fragile, perishable or regulated materials. Such cargo will only be accepted after review and subject to applicable regulations and operational approval.

Al-Jabrie (PRO) Logistics Services may refuse cargo that is prohibited, incorrectly declared, unsafe or unsuitable for transportation.

6. Packaging and Cargo Condition

Unless packaging services are specifically agreed, the customer is responsible for ensuring that cargo is properly packed, marked and prepared for handling and transportation.

Al-Jabrie (PRO) Logistics Services may recommend additional packaging or securing where necessary for safe movement.

7. Delivery and Transit Times

Any estimated collection, transit or delivery time is provided as a guideline and is not guaranteed unless confirmed in writing.

Delays may occur because of customs procedures, port operations, weather, traffic, carrier schedules, government requirements or other circumstances beyond reasonable control.

8. Charges and Payment

Customers must pay all agreed transportation, handling, storage, customs and additional service charges according to the approved quotation or service agreement.

Additional charges may apply when shipment details change or unexpected storage, inspection, waiting time, handling or regulatory costs arise.

9. Liability

Liability for loss, damage or delay will be determined according to the confirmed service agreement and applicable laws and transportation regulations.

Al-Jabrie (PRO) Logistics Services will not be responsible for loss caused by incorrect customer information, inadequate packaging, prohibited cargo, inherent cargo defects or events beyond reasonable control.

10. Third-Party Services

Some services may be performed with the assistance of carriers, shipping lines, airlines, customs agents, warehouse operators or other third-party providers. Their services may be subject to separate terms and operating conditions.

11. Website Use

You must not misuse this website, attempt unauthorized access, submit false information, introduce harmful software or interfere with website operation.

All website content, including text, graphics and design elements, may not be copied or used without permission.

12. Privacy

Personal information submitted through this website will be handled according to our Privacy Policy and used for inquiries, quotations, service coordination and related business communication.

13. Changes to These Terms

Al-Jabrie (PRO) Logistics Services may update these Terms and Conditions when necessary. Updated terms will become effective when published on this website.

14. Governing Law

These Terms and Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia. Any dispute will be subject to the jurisdiction of the competent authorities and courts in Saudi Arabia.

15. Contact Us

For questions regarding these Terms and Conditions, please contact Al-Jabrie (PRO) Logistics Services through the contact details provided on this website.